Frequently Asked Questions
Everything you need to know about HKGBALLBOOT
Are all the football boots sold on your site authentic?
Yes, we guarantee that 100% of our products are authentic and sourced directly from authorized global distributors. We do not sell any counterfeit or 'grade A' replicas.
What is your shipping policy for Hong Kong and international orders?
We offer local delivery via SF Express within 2-3 business days. For international customers, shipping times vary by region, typically taking 7-14 business days via tracked airmail.
Can I return or exchange my boots if they don't fit?
We offer a 7-day exchange policy for size issues, provided the boots are in brand new, unworn condition with all original packaging and tags attached. Return shipping costs are the responsibility of the customer.
How do I know which stud pattern (FG, AG, or TF) is right for me?
Firm Ground (FG) is for natural grass, Artificial Grass (AG) is for modern synthetic turf, and Turf (TF) is for short-carpet surfaces. Using the wrong stud pattern may void the manufacturer warranty.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and popular local Hong Kong payment methods including PayMe, FPS, and Octopus.
Do you provide a warranty for the boots?
All products are covered by the manufacturer's standard warranty against production defects. This does not cover normal wear and tear or damage caused by usage on incorrect surfaces.